Capacity

Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and assemble solutions to any business challenge. Founded in 2017 by David Karandish and Chris Sims, and part of the Equity.com incubator, Capacity is headquartered in St. Louis, Missouri. The platform is designed to automate customer inquiries, enhance agent productivity, and streamline operations through intelligent virtual agents, real-time coaching, and automated workflows. Integration with over 250 tools is supported to ensure seamless connectivity with existing systems. Security and compliance are prioritized with enterprise-grade protection for sensitive data. Capacity serves nearly 20,000 companies globally, focusing on efficiency and knowledge access. Its rapid technological advancement is bolstered by strategic acquisitions of companies like Cereproc and SmartAction.