Youstice
Online dispute resolution for e-commerce complaints
Categories
Product Overview
Youstice is a company based in Bratislava, Slovakia, founded in 2012, that specializes in customer complaints management solutions. It operates as a B2B entity, offering a platform designed to facilitate the efficient resolution of consumer disputes between buyers and sellers. The platform provides a two-level dispute resolution mechanism: direct negotiations between consumers and traders, and, if necessary, escalation to a neutral third party for resolution. It operates globally, adhering to national and EU legislation, and is accessible in multiple languages.
Features
- Two-level dispute resolution: direct negotiation and third-party mediation
- User-friendly interface with pictograms and predefined dispute issues
- Simultaneous translation for multilingual support
- Collaboration with professional associations and consumer organizations
- Rapid resolution, often within a few hours
Company Details
- Headquarters
- 🇨🇿 Prague, Czech Republic
- Founded
- 2012
- Type
- Legal Tech Vendor
- Funding Stage
- Bootstrapped