Youstice

Online dispute resolution for e-commerce complaints

Product Overview

Youstice is a company based in Bratislava, Slovakia, founded in 2012, that specializes in customer complaints management solutions. It operates as a B2B entity, offering a platform designed to facilitate the efficient resolution of consumer disputes between buyers and sellers. The platform provides a two-level dispute resolution mechanism: direct negotiations between consumers and traders, and, if necessary, escalation to a neutral third party for resolution. It operates globally, adhering to national and EU legislation, and is accessible in multiple languages.

Features

  • Two-level dispute resolution: direct negotiation and third-party mediation
  • User-friendly interface with pictograms and predefined dispute issues
  • Simultaneous translation for multilingual support
  • Collaboration with professional associations and consumer organizations
  • Rapid resolution, often within a few hours

Company Details

Headquarters
🇨🇿 Prague, Czech Republic
Founded
2012
Type
Legal Tech Vendor
Funding Stage
Bootstrapped
Pricing
Custom
Deployment
Cloud