BigHand Workflow
byBigHand
BigHand Workflow is a task delegation and workflow management solution designed to optimize support services within law firms. It enables automatic routing of tasks to appropriate support staff, ensuring work is completed efficiently and cost-effectively. The system provides real-time visibility into task progress and offers comprehensive reporting on key metrics such as work type, volume, capacity, and utilization, facilitating informed resourcing and productivity decisions.
Features
- Configurable task forms tailored to various support tasks
- Intelligent single or multi-step workflows for efficient task routing
- Live feed of support tasks with sorting and filtering options
- Digital dictation with high-quality voice recording and transcription
- Speech recognition for seamless voice-to-text conversion
- Email integration for direct task submission into workflows
- Mobile applications for task submission via iPhone, iPad, or Android devices
- Integration with document management systems like iManage and NetDocuments
- Automatic time recording for support tasks
- Client and matter information integration from in-house systems
- Real-time and historical reporting on backlogs, throughput, and service levels
- Department and user-level performance data reporting
Product Details
- Pricing
- Custom
- Deployment
- Hybrid
- Location
- 🇺🇸 Chicago, United States
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