ODR Standards and Guidance

The National Center for Technology and Dispute Resolution (NCTDR) offers comprehensive standards and guidance for Online Dispute Resolution (ODR) to ensure ethical and effective practices in technology-assisted dispute resolution. These standards, developed in collaboration with the International Council for Online Dispute Resolution (ICODR), address key principles such as accessibility, accountability, competence, confidentiality, neutrality, empowerment, equality, fairness, honesty, impartiality, informed participation, innovation, integration, legal obligation, protection from harm, security, and transparency. They are designed to guide ODR practitioners.