ServiceNow Legal Service Delivery
ServiceNow Legal Service Delivery is a comprehensive platform designed to modernize and streamline legal operations within organizations. It provides a unified interface for employees to request legal support and for legal teams to manage and fulfill these requests efficiently. By automating routine tasks and offering real-time insights, the platform enhances productivity, reduces risk, and accelerates business outcomes.
Features
- Legal Request Management: Centralized intake for legal requests via multiple channels, ensuring confidentiality with Attorney-Client Privilege controls.
- Legal Matter Management: Supports cross-departmental workflows, document storage, milestone tracking, and confidentiality controls.
- Legal Practice Applications: Includes solutions for content review, digital forensics, investigations, simple contracts, privacy assessments, legal holds, and compliance management.
- Now Assist for Legal Service Delivery: AI-powered assistance for summarizing legal requests, knowledge search, and conflict of interest submissions via Virtual Agent.
- Legal Counsel Center: A lawyer’s workspace for faster issue resolution with comprehensive case context.
- External Legal Service Center: Enables external stakeholders to submit legal inquiries and requests, enhancing transparency and compliance.
- Performance Analytics: Executive dashboards provide insights on legal team performance, request trends, SLA compliance, and operational metrics to support data-driven decisions.
- Legal Virtual Agent Conversations: Predefined and customizable chatbot topics to automate common legal inquiries and guide employees through self-service.
- Mobile Experience: Now Mobile app for employees to submit and track requests; Mobile Agent app for legal staff to manage cases on the go.
- Domain Separation Support: Applications support Basic level domain separation, allowing secure multi-tenant configurations.
Product Details
- Pricing
- Custom
- Deployment
- Cloud
- Location
- 🇺🇸 Santa Clara, United States
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